Refund Policy

Refund Policy

Returns & Refunds

At Nogicle, every product is one-of-a-kind — designed by you (or your loved ones) and made just for you! 💫 Because each item is custom-made, we encourage you to carefully review all product details before placing your order. This includes checking fabric information, size guides, and any notes on the product page.

If you have questions before ordering, please contact us at support@nogicle.com — we’re happy to help!

Returns

Because each creation is unique, we do not typically accept returns for preference, design changes, or ordering errors. However, if there is a printing issue, defect, or mistake on our end, we’ll make it right.

  • Please contact us within 30 days of receiving your order at support@nogicle.com.

  • Include your order number and photos of the issue.

  • If your return is approved, we’ll provide instructions and a prepaid return label (when applicable).

  • Returns sent without prior approval will not be accepted.

Exchanges

Since every item is uniquely made, we do not offer direct exchanges. If an issue qualifies for a return, we’ll work with you to replace the item or process a refund.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

  • Once we receive and inspect your return, we’ll notify you about the approval status.

  • If approved, refunds will be issued to your original payment method within 10 business days, minus shipping costs.

  • If you haven’t received your refund within 15 business days after approval, please contact us at support@nogicle.com.

💡 Our goal is for you to be thrilled with your Nogicle creation. If you have any questions or concerns, please reach out before placing your order.